RETURNS

 

Barbecue Country offers a 14-day full refund or 30 day in-store credit from the date of purchase*.

Original proof of purchase is required for full refund or in-store credit. Refunds must be done on the same card the items were purchased with.

If any product is returned used, in poor condition, damaged, or there are pieces missing, Barbecue Country reserves the right to refuse the return or deduct the value of the missing or damaged parts. All warranty claims must be accompanied by the original receipt.

*Please note used grills are not eligible for refund or store credit.

Shipping charges are non-refundable, except if we have shipped the wrong item to you. Please note that every effort is made to inspect boxed barbecues for visible damage prior to the product leaving the store. For out of town customers, we will, at your option, open the barbecue box and inspect for any damages prior to the product leaving the store. Barbecue Country is not responsible for shipping charges should there be concealed damages to the product.

 

Gift Cards, Gift Certificates, and Store Credit cannot be exchanged or returned for cash, credit or cheque.

 

Product Availability

As an authorized dealer, we are committed to make available for purchase the manufacturer's complete barbecue product lineup available to us. Please note that due to physical space limitations we cannot stock every model shown on our website. Should you wish to purchase a non-stocked item we will place an order for you with the manufacturer. Regular and non-stocked models change throughout the season depending on consumer trends and product availability. Non-stocked models may be subject to additional shipping charges. Please call for product availability.

 

Pricing

All pricing is in Canadian Dollars and subject to GST

 

Misprints

We do our best to provide you with the most up-to-date and accurate information. If an error does occur, we reserve the right to correct or cancel an order at any time, and/or edit an order to reflect the correction, and/or correct the error on our website.

 

Fixing Errors or Misprints

We strive to prevent errors. How we fix them depends on the error. If we find that a product description or price is incorrect, for example, we will correct it. Please note that prices and availability are subject to change without notice. Barbecue Country reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions.