We have a parts department that knows no bounds… well, we do have boundaries but there’s no need to get too personal at this juncture. Barbecue Country carries parts for all the products we sell in addition to some we don’t. Over time, parts need to be replaced –it’s just a fact of life. If we can’t get that hard to find part you need for a product we don’t sell, we will do our best to point you in the right direction. We believe in building relationships. If we can help in any way, we will. And when it does come time to replace your grill we want you to think fondly of the great experience you had at our store.
Assembly –no problem.
We have a team of industry specialists that know their stuff. Every assembled grill, smoker or fire pit that goes out the door is first inspected, tested, and documented. We leave no stone, er’ burner, unturned. Heck, we even cover all our assembled products with poly to ensure your purchase arrives dust-free.
Delivery –no problem.
Can we do it, yes we can. Some people want us to deliver their grill, smoker or fire pit to their home and they will take care of the rest. That’s ok. Others want us to place that new purchase on their deck or patio. That’s ok, too. We are happy to accommodate any of our customer’s needs. We have a dedicated delivery team that takes great care in getting your purchase from point A to point B without incident, leaving you with a feel-good experience.
Many of today’s North American made grills carry awesome warranties that extent years and years. That’s why we only carry North American made grills –natch’. In a perfect world, every grill would be aces right out of the box. But given the distance travelled to our store from the manufacturer there can be rare instances of concealed damage. Ouch!
As a courtesy to our customers, should you wish, we will administer any warranty claim on your behalf for a period of 14 days from date of purchase. For more information on warranty please see our POLICIES.